Privacy Policy

We are The Milestone Detox Ltd. This privacy policy tells you what to expect when we collect personal information about you when we use this website.

1. What information do we collect about you?

We collect data about you if you purchase or register for services using this website. We will also collect relevant information if you purchase or register for services by email, telephone, in person or by post. We may also collect personal information if you complete surveys / register for a newsletter or update service / provide feedback / participate in competitions. Website usage information is collected by using Cookies (see below).

2. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It also allows certain website functions such as a ‘shopping basket’ to work. You can get more information about Cookies at

Cookies In Use on This Site

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your browser are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. You can turn off Cookies in your internet browser (e.g. Internet Explorer, Chrome, Safari, Opera or Firefox) so they are no longer collected and the above webpage contains links to tell you how to do this. Please note that turning off Cookies may prevent some of our website functions from working. 

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Remembering your search settings
  • Allowing you to add comments to our site
  • Remembering if we have already asked you certain questions (e.g. you declined to use our app or take our survey)

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

  • YouTube - 

  • Google - 

  • Vimeo - 

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by: Facebook, Twitter, Pinterest, Instagram

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at You can opt-out of almost all advertising cookies at although we would prefer that you didn't as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.

3. How will we use the information collected about you? 

We will use the information you provide in order to provide the services you have requested to you. Certain information is required to provide those services and these are marked by a *. Fields not marked by a * are not mandatory and we will still be able to provide the services. The non-mandatory information will be used for anonymous statistical analysis about our clients or for other purposes which you have consented to. If you do not think we need certain information (which we have marked as mandatory) to provide our services please get in touch using the details below and we will be happy to discuss this with you. As well as for providing the services you have requested we may use the information collected for other purposes, such as marketing. However, we will only use the information for these purposes if you have consented to us doing so. If you wish to withdraw consent or change your preference about how we use your information then please contact us using the details below. 

4. Marketing

We may contact you for marketing purposes if you have provided your contact information to us by email, phone or using a form on this website. This may include marketing from the other companies in our group which are identified above. You can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details below. 

5. Access to your information and corrections/changes

If you would like to know what information we hold about you please write to us using the contact details below. We may make a small charge for this service (no more than £10). Please notify us if any of the information we hold about you has changed or is incorrect, we will be happy to update this for you.

6. Third parties

We may need to provide certain third party organisations with your information in order to provide our services (for example our online booking system). We will only provide them with the information they require and will only permit them to use the information for the required purpose only. If any such third party has used your information for any other reason without your consent please notify us using the details below and we will investigate the matter.

7. Other websites

Our website may contain links to other websites. This privacy policy only applies to this website. For information on how the other website provider will use any information you should check the privacy policy of that website.

8. Changes to our privacy policy

We keep this privacy policy under regular review and will post details of any changes below. This privacy policy was last reviewed on 18th November 2016.

9. How to contact us

You can contact us by email at Alternatively you can write to us at The Milestone Detox, Milestone, Greet Road, Greet, GL54 5BG. 

10. Changes to this privacy policy

We have made the following changes to this Privacy Policy:

Privacy policy created on 24/01/2018